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Feature Article July 31, 2010

Help Desks: 5 Must Have Traits

- July 31, 2010, 10:56 am

Over the last few years, IT help desks have grown in leaps and bounds. When computers began to be more common in the workplace, IT help desks had a very small staff, sometimes made up of a single individual, who fielded calls and answered IT questions. As more and more people used computers or laptops every single day as part of their jobs, these staffs grew into full-fledge companies that have a single purpose: to help you solve any and all of your IT problems.

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